How to protect your business from tech support scams
When it comes to tech support scams in particular, there are a few points employees should be aware of:
First, chances are if an employee gets a call or email out of the blue telling them that they need tech support, someone is trying to scam them, even if the caller appears to be from a legitimate company. Instruct employees to hang up when they receive these calls. Don’t call numbers included in tech support emails, and don’t open any links.
Additionally, tell employees to ignore pop-up messages that ask them to call a tech support number. Some pop-up messages are real, and if an employee is worried about a threat to a business computer, contact the company that appears to be sending the message. Get the company’s phone number from their website, a sales receipt or product packaging.
Make sure employees use a unique network password, as well as a different password for every account. Password management software can help them keep track of the login information.