2. Root out inefficiencies
Identifying all the little inefficiencies that hurt your bottom line requires an audit of all your business processes. So where are you wasting time? Start by looking for steps in every process that can be automated. For example, you might be able to automate certain emails without sacrificing customer service.
Multitasking is sometimes necessary in business, but it’s not efficient, and no one really does it well (no matter what their resume says). Look over your and your employees’ workday to find any multitasking inherent in the schedule. See if you can separate tasks so that everyone is mostly doing one thing at a time.
Finally, look for bottlenecks and redundancies. Is there a process that gets frequently delayed as it waits for final approval from a single person? Consider whether every gatekeeper is necessary, and ask yourself whether there are others with the knowledge and judgment to make the call.