We are excited to announce recent enhancements to our debit card monitoring systems, aimed at providing you with an even more secure and seamless experience.
Online purchases will be reviewed taking into account several factors, such as geolocation, device identification, and your typical spending patterns to provide an added layer of authentication.
In the event of a denial, you will receive a text message within 30 seconds. If you reply “YES,” you’ll receive a second text message instructing you to attempt the transaction again. The Bank’s enhanced monitoring service will temporarily exempt that merchant from the process, allowing you to re-run your card without denial. If you reply “NO,” you’ll receive a second text message asking that you contact our call center to address the issue. If you do not reply “YES” or “NO” to the first text message within 15 minutes, a voice call to the phone numbers on file for that account will be attempted.
Rest assured, you’re automatically enrolled in this service; no initial mass text will be sent. Text messages will originate from the short code 37-268.
We understand this may raise questions, and our teams are here to help. Feel free to reach out if you need any assistance.